June 24, 2003
Customer disservice

The day before I started blogging again, I sent off an e-mail to the company that registered my domain, because I was having problems accessing the site, and Hosting Matters was telling me that the problem was the nameservers pointing to the wrong server. The problem resolved itself (?) the next day.

I JUST NOW received a boilerplate response from my registrar. For those who are counting, it has been 26 days. To top it off, the information they gave me would not work; I tried it over a month ago.

Needless to say, as soon as I can, I will be switching registrars. Hosting Matters, my host, tells me they can do domain renewals; as I have had nothing but great service from them, I will be entrusting my domain registration to them. HM has great customer service (I never had to wait more than 30 minutes for a response) and their prices are reasonable (cheap to competitive, depending on the service in question). Maybe they can teach my (unnamed) registrar a thing or two.

posted on June 24, 2003 09:13 PM


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